SMS Terms

SHIFT HEALTH – SMS TERMS

Effective Date: April 23, 2026

These SMS Terms apply to Shift Health Account Notifications, our transactional text messaging program.

1. Program Name

Program name: Shift Health Account Notifications.

2. What Messages You May Receive

By providing your mobile phone number to Shift Health during signup, intake, account settings, or another account workflow, you agree to receive transactional, account-related SMS messages from Shift Health. These messages may include:

Shift Health does not use this SMS program for marketing or promotional text messages.

3. Message Frequency

Message frequency varies based on your account activity, the care you receive, and the notification settings you enable.

4. Costs

Message and data rates may apply. Shift Health does not charge for SMS messages, but your mobile carrier may charge you according to your mobile plan.

5. How to Opt Out

You may opt out of SMS notifications from Shift Health at any time by replying STOP to any text message you receive from us. After you reply STOP, you will receive a single confirmation message and we will stop sending SMS to that number. You may also disable SMS notifications in your account settings when available.

6. How to Get Help

Reply HELP to any Shift Health text message for support information, or contact us using the support details below.

7. Privacy and Data Use

SMS messages from Shift Health intentionally do not contain protected health information (PHI). When sensitive information needs to be communicated, the SMS will direct you to log in to the Shift Health platform.

Please do not text health information to us. Our SMS number is for transactional notifications only. If you reply to one of our texts with health details (symptoms, diagnoses, medications, lab results, etc.), our system will not act on it, and the message may be stored briefly in our mobile carrier's logs. For anything medical, please use the secure messaging feature inside the Shift Health app or portal.

No mobile information, SMS opt-in data, or consent data is shared with third parties or affiliates for any purpose, including marketing or promotional purposes. Mobile information is used only to deliver the messages you have requested and is shared only with the messaging service provider strictly necessary to deliver those messages.

For more information about how Shift Health handles information, please review our Privacy Policy.

8. Support Contact

Shift Health