Question 1

Do I need an account to talk to Navi?

Accepted Answer

No. Navi is free and open to anyone — no account, no credit card, and no charge for the conversation. You only create an account if you decide to move forward with a visit.

Question 2

Should I go to urgent care, or can this be handled online?

Accepted Answer

Navi can help you think it through. Navi asks about what's going on and points you toward the right next step — a video visit, a digital visit, in-person urgent care, or the emergency room. Navi is not a clinician and does not diagnose or prescribe; a licensed Utah clinician does that during a visit.

Question 3

Can Navi tell me if a weight loss program or GLP-1 is right for me?

Accepted Answer

Navi can walk you through how Shift's weight management program works — what a GLP-1 like semaglutide or tirzepatide involves, what the visit costs, and whether you're likely to be a fit — before you pay anything. There's no subscription and no membership. A licensed Utah clinician makes the actual prescribing decision during your visit.

Question 4

Can Shift treat what I have online?

Accepted Answer

Shift treats common non-emergency issues — colds and sinus symptoms, UTIs, rashes, coughs, refills, straightforward follow-ups — plus weight management. Navi will tell you honestly when virtual care isn't the right fit, at no charge.

Question 5

Do I need a video visit, or is a digital visit enough?

Accepted Answer

It depends on what's going on. Digital (written, asynchronous) visits start at $39 and fit straightforward issues; video visits start at $79 and fit anything a clinician needs to see or talk through. Navi helps you pick, and the price is always shown before you confirm.

Question 6

Is Navi private?

Accepted Answer

Yes. What you tell Navi is handled under Shift's privacy practices and is not sold or used for advertising.

Sick, hurt, or ready to lose weight? Ask Navi where to start — free.

Common questions about Navi