SHIFT HEALTH – PLATFORM TERMS OF SERVICE

Effective Date: February 24, 2026

Welcome to Shift Health. These Terms of Service ("Terms") govern your access to and use of the Shift Health platform, including our website, mobile applications, telehealth services, and related features (collectively, the "Platform"). By creating an account or using any part of the Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Platform.

SMS / Mobile Information — Important Disclosure

Program name: Shift Health Account Notifications. This is a transactional SMS program — we do not send marketing or promotional text messages.

What you'll receive: one-time verification and security codes, appointment reminders, secure-message notifications, on-call provider alerts, and other account-related notifications.

Message frequency: Message frequency varies based on your account activity and the care you receive.

Costs: Message and data rates may apply. Shift Health does not charge for SMS messages; your mobile carrier may charge you according to your plan.

Opt out: Reply STOP to any Shift Health text message to cancel. You will receive a single confirmation and we will stop sending SMS to that number.

Help: Reply HELP for support information, or email support@joinshift.health.

No sharing for marketing. No mobile information, SMS opt-in data, or consent data is shared with third parties or affiliates for any purpose, including marketing or promotional purposes. Mobile information is shared only with the messaging service provider strictly necessary to deliver the messages you have requested.

For full program details, see our Privacy Policy and SMS Terms. Full SMS program terms are also restated in Section 13 below.

1. Acceptance of Terms

By accessing or using the Platform, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and that you have the legal capacity to enter into a binding agreement. If you are using the Platform on behalf of a minor or dependent, you represent that you are their legal guardian and accept these Terms on their behalf.

If you are a guardian accepting these Terms on behalf of a minor dependent enrolled through an employer-sponsored plan, you acknowledge that these Terms apply equally to the dependent's use of the Platform and that you are responsible for their compliance.

2. Role of Shift Health

Shift Health is a technology platform that connects patients with independent healthcare providers for virtual consultations and related services. Shift Health does not itself provide medical care. All clinical decisions, diagnoses, treatment recommendations, and prescriptions are the sole responsibility of the licensed healthcare provider you consult.

Shift Health does not guarantee any specific health outcome, and our Platform is not intended to replace in-person emergency care or ongoing primary care relationships.

3. Account Responsibilities

You agree to:

• Provide accurate, current, and complete information during registration and throughout your use of the Platform.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of any unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.

Shift Health reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal behavior.

3a. Dependent Accounts

Dependents (spouses and children) enrolled through an employer-sponsored plan may access the Platform under the following terms:

• Account Access. Dependents access the Platform through enrollment managed by the subscribing employee (Subscriber). The Subscriber is responsible for providing accurate dependent information and managing dependent access.
• Subscriber Responsibility. The Subscriber is responsible for all activity on dependent accounts, including ensuring dependents comply with these Terms.
• Minor Dependents. For dependents under the age of 18, a parent or legal guardian must provide consent before the dependent can receive telehealth services through the Platform. The guardian is responsible for supervising the minor's use of the Platform.
• Aging Out. Dependents who reach age 26 will lose eligibility for employer-sponsored access at the next coverage renewal period. Shift Health will provide reasonable notice before access is terminated.
• Clinical Privacy. Each dependent's clinical records are maintained separately and are not accessible to the Subscriber or employer, except as permitted by law for minor dependents.

4. Appropriate Use of the Platform

You agree not to:

• Use the Platform for any unlawful purpose.
• Submit false or misleading information.
• Impersonate another person or misrepresent your identity.
• Interfere with the operation of the Platform or attempt to gain unauthorized access to our systems.
• Use the Platform to harass, threaten, or harm others.

We reserve the right to remove content or restrict access at our discretion.

5. Technology and Availability

Shift Health strives to provide a reliable and secure platform. However, we do not guarantee that the Platform will be available at all times, free from interruptions, or free from errors. We are not responsible for delays, failures, or interruptions caused by factors beyond our control, including network issues, device compatibility, or third-party service outages.

6. Payment Terms

Certain services on the Platform may require payment. By using a paid service, you agree to pay all applicable fees as described at the time of purchase. Payments are processed through secure third-party payment processors. Shift Health does not store your full payment card details.

For dependents enrolled through an employer-sponsored plan, the sponsoring employer is the payor. Dependents are not individually billed for services covered under the employer's plan.

Refund eligibility is determined on a case-by-case basis and subject to our Refund Policy, which may be updated from time to time.

7. Intellectual Property

All content, features, and functionality of the Platform—including text, graphics, logos, and software—are the property of Shift Health or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8. Third-Party Services

The Platform may integrate with or link to third-party services (such as pharmacies, labs, or payment processors). Shift Health is not responsible for the content, policies, or practices of third parties. Your use of any third-party service is at your own risk and subject to that party's terms.

9. Limitation of Liability

To the fullest extent permitted by law, Shift Health and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to the Platform shall not exceed the amount you paid to Shift Health in the 12 months preceding the claim.

10. Dispute Resolution and Arbitration

Any dispute arising out of or related to these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Suspension and Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, providers, or the integrity of the Platform.

You may delete your account at any time by contacting support. Termination does not relieve you of obligations incurred prior to termination.

12. Changes to These Terms

Shift Health may update these Terms from time to time. We will notify you of material changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of those changes.

13. SMS Notifications (Account Notifications Program)

Program name: Shift Health Account Notifications.

By providing your mobile phone number to Shift Health (for example, during account signup, intake, or in your account settings), you consent to receive transactional, account-related SMS messages from Shift Health. These messages support the operation of your account and your care, and may include:

• On-call provider alerts notifying a provider that a patient is waiting
• Appointment reminders
• Notifications that you have a new secure message in the platform
• One-time verification and security codes
• Other account or service-related notifications

Message frequency. Message frequency varies based on your account activity and the care you receive. You will not receive marketing or promotional SMS messages under this program.

Costs. Message and data rates may apply. Shift Health does not charge for SMS messages, but your mobile carrier may, depending on your plan.

No PHI in SMS. SMS messages from Shift Health intentionally do not contain protected health information (PHI). When sensitive information needs to be communicated, the SMS will direct you to log in to the Shift Health platform.

How to opt out. You may opt out of SMS notifications from Shift Health at any time by replying STOP to any text message you receive from us. After you reply STOP you will receive a single confirmation message, and we will stop sending SMS to that number. You can also disable SMS notifications in your account settings.

How to get help. Reply HELP to any text message from Shift Health to receive support information, or contact us at the address below.

Support contact.

• Email: support@joinshift.health
• Phone: (435) 574-9970
• Web: https://joinshift.health

For information about how mobile phone numbers and SMS opt-in data are stored and shared, see our Privacy Policy. Mobile phone numbers and SMS consent are never sold or shared with third parties for marketing purposes.

Contact Us

If you have questions about these Terms, please contact us at:

Shift Health Email: legal@shifthealth.com