Question 1

What exactly is a digital visit?

Accepted Answer

A digital visit is asynchronous care. You describe what's going on and answer your provider's questions in writing, and they review everything and respond with a plan. There's no live call to schedule around.

Question 2

Do I get the same provider either way?

Accepted Answer

Yes. Whether you choose video or digital, you can see the provider you've chosen and come back to that same person over time.

Question 3

Which one should I pick?

Accepted Answer

Think about complexity. Straightforward, low-complexity issues — uncomplicated UTI symptoms are the classic example — are often handled well in a digital visit. Higher-complexity situations, anything unclear, worsening, or that needs to be seen or heard, belong in a video visit. Navi can help you decide before you commit.

Question 4

What if I start a digital visit and it needs a video visit instead?

Accepted Answer

Your provider will tell you. Shift is built to move you to the right level of care rather than stretch a format that doesn't fit your situation.

Video Visit vs. Digital Visit — Virtual Urgent Care