Virtual Urgent Care
Video visit or digital visit — same provider either way.
Two formats, one clinician — you choose the format.
- Video visit: higher-complexity or fast-changing problems
- Digital visit: straightforward, low-complexity issues
- Same licensed Utah clinician either way
Ask Navi firstVideo visit
Starting at $79
Best for higher-complexity or fast-changing problems
- A live conversation with your provider
- Best when something needs to be seen, heard, or talked through
- Symptoms that are moving quickly, unclear, or hard to describe in writing
- More than one issue at once, or a chronic condition in the mix
Digital visit
Starting at $39
Best for straightforward, low-complexity issues
- Often a good fit for uncomplicated UTI symptoms, pink eye, cold sores, simple rashes, or seasonal allergies
- Asynchronous — no appointment to sit down for
- You share symptoms, history, and photos when relevant
- Your provider reviews everything and responds with a plan, often within a few hours
Same clinician, whichever format fits.
Which one fits?
The simplest way to decide is complexity — how much is going on, and how much of it needs to be seen or discussed.
Usually a digital visit
- One clear problem you can describe in writing
- Symptoms you've had before and recognize
- Nothing worsening quickly
- No exam needed to make a reasonable plan
Usually a video visit
- You're not sure what's causing it
- Symptoms are getting worse
- Something needs to be looked at or listened to
- More than one thing going on at the same time
If you start with a digital visit and your provider decides it needs a live conversation, they'll move you up to a video visit rather than stretch a format that doesn't fit.
The format changes. The relationship doesn't.
On most virtual platforms, an asynchronous visit means a clinician you'll never encounter again reading a form. At Shift, a digital visit is still your provider — the same person who saw you on video last month, reading notes they wrote themselves.
That's what makes a digital visit safe to choose when it fits. A lighter format doesn't mean a thinner picture of your health — your provider already has the context a stranger would have to ask for. Pick the format that matches what's going on, not the one on the price tag.
Navi helps you pick
You shouldn't have to self-diagnose just to choose a checkout option. Navi asks a few plain-language questions about what's going on and points you toward the format that fits — including telling you when neither one is right and you need in-person or emergency care.
There's no charge for that guidance, and no subscription required to get it. Creating a Shift profile is free.
Common questions about visit types
What exactly is a digital visit?
A digital visit is asynchronous care. You describe what's going on and answer your provider's questions in writing, and they review everything and respond with a plan. There's no live call to schedule around.
Do I get the same provider either way?
Yes. Whether you choose video or digital, you can see the provider you've chosen and come back to that same person over time.
Which one should I pick?
Think about complexity. Straightforward, low-complexity issues — uncomplicated UTI symptoms are the classic example — are often handled well in a digital visit. Higher-complexity situations, anything unclear, worsening, or that needs to be seen or heard, belong in a video visit. Navi can help you decide before you commit.
What if I start a digital visit and it needs a video visit instead?
Your provider will tell you. Shift is built to move you to the right level of care rather than stretch a format that doesn't fit your situation.
Keep reading
Ready to get started?
You don't have to figure this out alone.
Create your free Shift profile today and be ready whenever life happens.
Free profile • Visits starting at $39 • No subscriptions • No hidden costs • No charge if virtual care isn't the right fit