Virtual Urgent Care
What virtual urgent care can treat — and when it can't.
More can be handled virtually than most people realize.
- Common infections, rashes, and minor injuries
- UTI symptoms, sinus, cough, and cold
- Clear guidance when a visit won't help
Ask Navi firstCommon concerns Shift can often help with
These are categories, not promises. Whether your specific situation is appropriate for a virtual visit is a clinical judgment your provider makes with you.
Cold & flu
- Cold symptoms
- Flu
- COVID
- Sore throat
- Sinus infections
Skin
- Pink eye
- Rashes
- Insect bites
Urinary
- UTIs
- Frequent urination
- Bladder pain or pressure
- Burning or discomfort when urinating
Digestive
- Mild nausea
- Mild diarrhea
- Mild stomach concerns
Follow-up care
- Medication questions
- Straightforward refills when appropriate
- Follow-up concerns
If virtual care isn't the right fit, we'll say so.
When we'll tell you to go somewhere else
Some things need hands, equipment, or an emergency department. When your situation is one of them, Shift says so and points you toward the right next step instead of running a visit anyway.
There's no charge for that. You aren't billed for finding out that virtual care isn't the answer — which is the whole point of a model where you only pay for completed visits.
If you think you're having a medical emergency, call 911 or go to the nearest emergency department.
Figuring it out shouldn't be your job
Navi, Shift's guide, answers questions in plain language and helps you work out whether your situation fits a virtual visit before you pay for anything. It also helps you complete your intake so the visit itself moves faster.
And when something needs a second look, you return to the same licensed Utah clinician who saw you the first time — not whoever happens to be online.
Common questions about what we treat
Can my specific issue be treated virtually?
A lot of common urgent care concerns can be. Whether yours is a fit depends on your history and what's actually going on, so Shift helps you figure that out before you book — and your clinician makes the final call.
What happens if it isn't a fit?
Shift tells you plainly and points you toward the right next step — in-person urgent care, emergency care, or a different kind of visit. There's no charge for that guidance.
Can you prescribe medication?
Your provider can send prescriptions to the pharmacy you choose when it's clinically appropriate. Whether medication is appropriate is a clinical decision your provider makes with you.
What if I need to be seen again?
You go back to the same provider. Your notes and history stay in your Shift account, so a follow-up starts where the last visit ended instead of from scratch.
Keep reading
Ready to get started?
You don't have to figure this out alone.
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Free profile • Visits starting at $39 • No subscriptions • No hidden costs • No charge if virtual care isn't the right fit