Question 1

When am I charged?

Accepted Answer

Only when a visit is completed. Creating a Shift profile is free, and browsing providers costs nothing.

Question 2

Is there a subscription or membership?

Accepted Answer

No. Shift has no subscription, no membership fee, and nothing to cancel. You pay per completed visit.

Question 3

What if virtual care isn't right for my situation?

Accepted Answer

Shift will tell you and point you toward the right next step — in-person urgent care, emergency care, or another kind of visit. There's no charge for that guidance.

Question 4

Do you take insurance?

Accepted Answer

Shift visits are cash-pay. Visits are HSA/FSA eligible for qualified medical expenses — please confirm eligibility with your plan administrator — and we provide receipts you can submit to your insurer for possible reimbursement.

Virtual Urgent Care Cost — No Subscription