Virtual Urgent Care
Online UTI treatment in Utah.
Describe your symptoms, get reviewed by a licensed Utah clinician, and skip the waiting room.
- No camera required — a digital visit is usually enough
- Prescriptions sent to your pharmacy when appropriate
- No subscription; you pay only for a completed visit
Complete your free profile before you book and get 10% off your first visit, applied automatically.
How an online UTI visit works
Most people are done in a few minutes of typing. There's no appointment to schedule and no form maze to click through.
Tell Navi what's going on
Describe your symptoms in your own words. Navi asks the few things a clinician needs to know — when it started, whether you've had one before, whether you have a fever or back pain.
Choose your provider
Pick a licensed Utah clinician yourself, or let Navi match you with the first available one who fits. Either way, you can come back to that same person next time.
Get reviewed and get a plan
Your provider reviews your history and symptoms and responds with a plan. When treatment is appropriate, a prescription is sent to the pharmacy you choose.
When a virtual visit usually fits
- Burning or pain with urination that started recently
- Needing to go often, or urgency with little output
- Lower abdominal pressure without fever
- A history of straightforward urinary tract infections
When to be seen in person
- Fever, chills, or shaking
- Flank or mid-back pain (possible kidney involvement)
- Vomiting or inability to keep fluids down
- Blood in the urine with severe pain
- Pregnancy, or symptoms in a young child
If something feels life-threatening, call 911 or go to the nearest emergency department. Navi will flag these situations and there's no charge for that guidance.
Why people choose Shift for this
Most online UTI services hand you whichever clinician is free at that moment. If it comes back — and for a lot of people it does — you start over with a stranger who has none of your history.
At Shift you choose your provider and keep them. The second visit starts with someone who already knows what you were treated with last time and how you responded.
Shift providers are available seven days a week. Provider availability is shown before you start, so you know what to expect.
Common questions about online UTI treatment
Can a UTI be treated online?
Often, yes. Uncomplicated urinary symptoms are one of the most common reasons people use virtual urgent care. A licensed Utah clinician reviews your symptoms and history and, when treatment is appropriate, sends a prescription to your pharmacy. Some situations need an in-person exam or a urine culture — your provider will tell you if that's the case.
How much does an online UTI visit cost?
Digital (written, asynchronous) visits start at $39 and video visits start at $79. The exact price is shown before you confirm. There's no subscription and no membership fee, and you're only charged when a visit is completed.
Do I need a video visit for a UTI?
Not usually. Straightforward urinary symptoms are a good fit for a digital visit, where you share your symptoms in writing and your provider reviews and responds — no camera, no appointment time. Navi will tell you if a video visit is the better fit.
How fast will I hear back?
Shift providers are available seven days a week, and digital visits are typically reviewed the same day. You'll see current provider availability before you start.
When should I go in person instead?
Go to in-person urgent care or the emergency department if you have fever or chills, flank or mid-back pain, vomiting, or if you're pregnant. Those can signal a kidney infection or a complicated infection that needs an in-person evaluation. Navi will flag this and there's no charge for that guidance.
Do you serve my area?
Shift Health is licensed in Utah. Care can only be delivered while you're physically inside the state. If you're elsewhere, you can create an account and we'll notify you when Shift opens where you live.
Related: everything we treat, video vs digital visits, and what a visit costs.
Ready to get started?
You don't have to figure this out alone.
Create your free Shift profile today and be ready whenever life happens.
Free profile • Visits starting at $39 • No subscriptions • No hidden costs • No charge if virtual care isn't the right fit