Virtual Urgent Care
Need a prescription refill? Get it checked online.
Start a visit with a licensed Utah clinician. Navi guides you to the right visit type, you pay only when a visit is completed, and you can keep seeing the same provider every time.
- Navi helps you pick the right visit type — digital or video
- Licensed Utah clinicians; pay only when a visit is completed, no subscription
- Keep the same provider visit after visit
How it works
Start a visit from your phone, get reviewed by a licensed Utah clinician, and get a clear next step — no waiting room required.
Tell Navi what's going on
Share the medication name, dose, how long you've been taking it, and when you last had it refilled. Navi points you to the right visit type and helps you share the details your clinician needs.
A licensed Utah clinician reviews it
Your clinician reviews your symptoms and asks the follow-ups they need. They decide whether a digital visit, video visit, or an in-person next step is right.
Get a clear next step
You get guidance on what to do next — including a refill or new prescription sent to your pharmacy if your clinician thinks it's appropriate.
When a virtual visit may fit
- A stable medication you've been taking regularly
- A routine refill that doesn't require new lab work or an exam
- A medication previously prescribed by any clinician, not just Shift
- You have a preferred pharmacy and know the medication details
- You want a clinician to help decide the right next step
When to go in person instead
- You need a controlled substance (Shift does not prescribe controlled substances)
- New symptoms that haven't been evaluated
- Severe side effects or an allergic reaction
- The medication isn't working or your condition is changing
- A prescription that requires an in-person exam or lab work
If something feels life-threatening, call 911 or go to the nearest emergency room. Navi will flag these situations and there's no charge for that guidance.
Why people use Shift for this
- Navi guides you so you don't have to guess the right visit type
- Talk to a licensed Utah clinician from home, with no waiting room
- Pay only when a visit is completed — no subscription or hidden fees
- Keep seeing the same provider over time
- Any prescription goes to the pharmacy you choose
Common questions about prescription refill visits
Can I get a prescription refill online?
A licensed Utah clinician can review your request and decide whether a virtual visit is enough or whether you should be seen in person.
What does Navi actually do?
Navi asks what's going on in plain language, then guides you to the right visit type and helps you share the details your clinician needs.
Will I automatically get my refill?
No. Your clinician decides what's appropriate. The goal is the right next step, not a guaranteed refill.
How much does it cost?
Digital visits start at $39 and video visits start at $79. You only pay when a visit is completed; there's no subscription.
Can I keep seeing the same provider?
Yes. Once you find a clinician you like, you can come back to them.
How fast can I be seen?
Many patients connect the same day. It depends on the visit type and which providers are available.
Can I pick my pharmacy?
Yes. If your clinician sends a prescription, it goes wherever you want.
What if virtual care isn't right for me?
We'll tell you and point you in the right direction. There's no charge for that guidance.
Related: everything we treat, video vs digital visits, and what a visit costs.
Other things we can look at
Ready to get started?
You don't have to figure this out alone.
Create your free Shift profile today and be ready whenever life happens.
Free profile • Visits starting at $39 • No subscriptions • No hidden costs • No charge if virtual care isn't the right fit